Reference

Open your privacy choices before the lobby

Your account data, wallet checks for DANA, OVO, GoPay and QRIS, and cookie choices sit under one Privacy Policy, so you can open an account knowing what we…

DANA record contextOVO wallet checksGoPay receipt handlingQRIS scan recordsCookie choices
terminal bet Open your privacy choices before the lobby
CONTACT ROUTES

Check privacy contact paths today

Fast privacy contact matters when an account detail is wrong or a login looks unfamiliar.

Live chat privacy queue Open live chat from the Help Center and choose Privacy. We answer 09:00-01:00 WIB, ask for your account ID, and move wallet-record questions to the privacy queue when needed.
Help form case thread Use the account help form when you need a copy, correction or deletion check. Add your registered phone number, last login date and the payment rail involved, such as QRIS or GoPay.
WhatsApp account check For access concerns, message our WhatsApp support line from the number on your account. We confirm basic identity first, then explain what privacy action can be taken on the case.
DATA CONTROLS

Browse your data controls in account

Your Privacy Policy choices are practical, not hidden in legal language. After login, you can check profile details, active sessions and contact settings from the account menu.

Data we collect

We collect account fields you provide, such as name, phone number and login credentials, plus session data like IP address, device type and time stamps when you enter the lobby or wallet.

Payment record handling

DANA, OVO, GoPay and QRIS records are used to match deposits or withdrawals to your account. We do not publish wallet details, and support can only see the fields needed for the case.

Cookie choices

Cookies keep you signed in, remember language choices and help detect unusual login patterns. You can clear browser cookies from your device settings, though the next login may need fresh verification.

Session security

Check Account > Security > Active sessions when a device looks unfamiliar. You can end a session, change your password, and ask support to examine recent login records tied to your account.

Retention and deletion

We keep account and wallet records only as long as needed for service, security, dispute handling and record duties. Deletion requests are checked against open transactions before we confirm the result.

Change or copy requests

Ask for a copy or correction through the help form after login. We may request identity checks so account data is not sent to the wrong person or changed without permission.

Ask privacy questions before you join

These answers focus only on our Privacy Policy and the account steps that affect your data. Use them before you open an account, or return here when you need to check how a payment record, cookie setting, login session or support request is handled. For personal cases, contact us through the account help flow.

We collect the details needed to create and secure your account, such as name, phone number, login credentials, device signals and session time stamps. Wallet activity may also create DANA, OVO, GoPay or QRIS records.

We keep payment records so wallet movements can be matched to the correct account, checked during disputes and reviewed for unusual activity. Support sees only the fields needed to handle your privacy or wallet case.

Yes. Log in, open the Help Center form, choose Privacy and tell us which detail is wrong. We may ask for an identity check before changing profile data, payment references or contact settings.

Cookies help keep your session active, remember basic preferences and flag unusual access attempts. You can clear cookies through your browser settings, but your next account entry may require another verification step.

Privacy cases are limited to support staff who need the case to answer you. The case thread shows your account ID, contact path, issue type and relevant wallet or session references when they are needed.

After login, go to Account > Security > Active sessions. If a device or location does not look right, end that session, change your password and contact support for a privacy case check.

Yes. Account access depends on local law, and we may use location signals, session records and account status to apply that rule. The Privacy Policy explains how those checks connect to your data.