Reference

Open Your Account With Clear Legal Terms

Our legal terms set out how account access, wallet checks for DANA, OVO, GoPay and QRIS, and support decisions work before you join.

DANA legal chipOVO wallet recordGoPay account checkQRIS terms link
terminal bet Open Your Account With Clear Legal Terms
CONTACT PATHS

Check Legal Help Paths With Us

Legal questions move faster when you write from the account we need to check.

Account chat Use Profile > Help > Legal request after login. Our chat team answers daily from 09:00 to 23:00 WIB and attaches your ticket to the account step being checked.
Email form Send longer legal requests through the account email form, especially name correction, access questions, or wallet record copies. We answer on the registered email so the reply stays tied to your identity check.
WhatsApp line For urgent account-lock questions, use the WhatsApp contact shown inside Help. We ask for your account ID, not your password, then route the case to the legal support queue.
DATA RIGHTS

Browse How We Handle Legal Records

Legal compliance depends on accurate records, so we keep account data tied to clear purposes.

Data we keep

We keep the details needed to run account terms: name, mobile number, login records, device type, and wallet references. You can ask support to explain which fields are active on your account.

Cookie choices

Cookies help us remember login status, language choice, and security checks. You can clear browser cookies, but we may ask you to verify again before account or wallet access continues.

Security records

Password changes, one-time code attempts, and device changes are logged so we can check legal ownership. We never ask for your password in chat, WhatsApp, or email replies.

Wallet retention

DANA, OVO, GoPay, and QRIS references are retained as account records while legal, dispute, or accounting checks may be needed. We use reference codes rather than asking for your wallet password.

Correction requests

If your name, phone number, or payment reference is wrong, start a correction case from Profile > Help > Legal request. We may request a matching document before applying the change.

Access decisions

When access is paused, we record the reason, the account step affected, and the support path used. You can ask for the status through chat during 09:00 to 23:00 WIB.

Explore Legal Questions Before Account Access

The questions below focus on legal terms, account rights, data handling, and contact steps. We keep the answers practical so you know what to check before opening an account, changing details, using DANA or QRIS, or asking us to inspect a wallet entry tied to your profile.

Access depends on local law. Before you open an account, check whether your location allows this activity, then confirm your name, mobile number, and account details match the documents you control.

We collect the details needed to apply the terms: name, mobile number, login records, device type, and payment references. These records help us check ownership, wallet activity, and support requests.

Those payment names appear because wallet references are part of your account record. We use them to match deposits, withdrawals, and disputes to the account holder without asking for wallet passwords.

Log in, open Profile > Help > Legal request, and choose the data request option. We may ask for an identity check before sending account records to your registered email.

Yes, you can request a correction through the logged-in help path. We may ask for a matching document, especially if the change affects wallet records, withdrawals, or account ownership.

We record the reason for the pause and the account step affected. Contact chat between 09:00 and 23:00 WIB, then provide only the details requested in the case thread.

We keep wallet and login records while they may be needed for legal, accounting, security, or dispute checks. You can ask support which record categories relate to your account.